Our Commitment to Customer Protection

Here is the comprehensive summary of the Customer Rights Protection document from Lendo Saudi Financing Company in English, formatted for rich text:

Customer Rights Protection - Lendo Saudi Financing Company

This document outlines the protection principles, rights, and responsibilities of customers under the supervision of the Saudi Central Bank (SAMA).

I. General Principles of Customer Protection

Lendo commits to the following principles to ensure a professional and fair relationship:

• Fair and Equitable Treatment: Dealing with honesty, integrity, and fairness at all stages.

• Disclosure and Transparency: Providing clear, concise, accurate, and non-misleading information regarding products and services.

• Financial Education and Awareness: Developing customer skills to understand basic risks and help them make effective, informed decisions.

• Professional Conduct and Ethics: Operating in a responsible and high-quality manner that considers the customer’s interests throughout the contract.

• Protection Against Fraud: Implementing maximum security measures and automated systems to protect operations from unauthorized use.

• Privacy of Information: Maintaining the confidentiality of financial and personal data; it will not be shared with third parties without SAMA authorization.

• Complaint Handling: Providing a fair, clear, and effective mechanism to process complaints without delay.

II. Customer Responsibilities

To ensure your rights are protected, you are expected to fulfill the following:

• Honesty in Information: Providing complete and accurate data and avoiding misleading or incomplete information.

• Reading All Information: Thoroughly reading all details to understand the obligations and your ability to fulfill them.

• Asking Questions: Inquiring about any unclear terms; the company is committed to answering professionally.

• Verifying Contract Data: Ensuring the agreement includes the amount, Annual Percentage Rate (APR), and payment schedule.

• No Signing of Blank Forms: You must ensure all fields are complete and never sign a blank or incomplete form.

• Protecting Information: Responsibility for not disclosing personal or financial data to any party other than the company.

• Reporting Irregularities: Notifying Lendo immediately if any irregular procedures related to the service are discovered.

III. Key Company Obligations

The company adheres to specific standards regarding your financing:

• Errors and Malfunctions: Returning any amounts collected by mistake without waiting for a claim and resolving the issue within 60 business days.

• Financial Difficulties: Discussing available options suited to your financial status if you face difficulties in repayment.

• Debt Collection Conduct: Prohibiting contact with your relatives, neighbors, or colleagues, or visiting your workplace to collect debt information.

• Changes in Terms: Notifying the customer of any changes to terms and conditions at least 30 business days before the change takes effect.

IV. Complaint Procedures and Contact

If a breach of the agreement occurs, you can use the following channels:

• Toll-Free Number: 8001111806

• Email: support@lendo.sa

• Twitter (X): @lendo_sa

Processing Timelines:

• Notification of receipt and missing information: Within 5 business days.

• Final response with results: Within 10 business days of a complete complaint.

Would you like me to help you draft a formal complaint letter or clarify any specific terms mentioned in the document?